Global Contact Center Market 2018 by Players, States, Type, Application, Forecast to 2023

The Contact Center Research Report describe Industry Introduction, Product Scope, Market Overview, Opportunities, Market Risk, Driving Force. Global Market analyze by top manufacturers, by regions, by type and application. The report will include the qualitative and quantitative analysis with market estimation over 2018 – 2023 and compound annual growth rate (CAGR) between 2018 and 2023.

A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise’s overall customer relationship management (CRM).

Scope of the Report:
This report focuses on the Contact Center in global market, especially in North America, Europe, Asia-Pacific, South America, Middle East and Africa. This report categorizes the market based on manufacturers, regions, types and applications.

Market Segment by Manufacturers, this report covers
Teleperformance
Convergys (Stream)
Sykes Enterprises Inc.
Transcom
Atento
Arvato
West Corporation
Acticall (Sitel)
TeleTech Holdings Inc.
Comdata Group
Serco
Concentrix

Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
Market Segment by Type, covers

Market Segment by Applications, can be divided into
Telecommunication
Banking, Financial Services and Insurance (BFSI)
Government and Public Sector
Healthcare and Life Sciences
Retail and Consumer Goods
Others

There are 15 Chapters to deeply display the global Contact Center market.
Chapter 1, to describe Contact Center Introduction, product scope, market overview, market opportunities, market risk, market driving force;
Chapter 2, to analyze the top manufacturers of Contact Center, with sales, revenue, and price of Contact Center, in 2016 and 2017;
Chapter 3, to display the competitive situation among the top manufacturers, with sales, revenue and market share in 2016 and 2017;
Chapter 4, to show the global market by regions, with sales, revenue and market share of Contact Center, for each region, from 2013 to 2018;
Chapter 5, 6, 7, 8 and 9, to analyze the key regions, with sales, revenue and market share by key countries in these regions;
Chapter 10 and 11, to show the market by type and application, with sales market share and growth rate by type, application, from 2013 to 2018;
Chapter 12, Contact Center market forecast, by regions, type and application, with sales and revenue, from 2018 to 2023;
Chapter 13, 14 and 15, to describe Contact Center sales channel, distributors, traders, dealers, Research Findings and Conclusion, appendix and data source.

Table of Contents

1 Market Overview
1.1 Contact Center Introduction
1.2 Market Analysis by Type
1.3 Market Analysis by Applications
1.3.1 Telecommunication
1.3.2 Banking, Financial Services and Insurance (BFSI)
1.3.3 Government and Public Sector
1.3.4 Healthcare and Life Sciences
1.3.5 Retail and Consumer Goods
1.3.6 Others
1.4 Market Analysis by Regions
1.4.1 North America (United States, Canada and Mexico)
1.4.1.1 United States Market Status and Outlook (2013-2023)
1.4.1.2 Canada Market Status and Outlook (2013-2023)
1.4.1.3 Mexico Market Status and Outlook (2013-2023)
1.4.2 Europe (Germany, France, UK, Russia and Italy)
1.4.2.1 Germany Market Status and Outlook (2013-2023)
1.4.2.2 France Market Status and Outlook (2013-2023)
1.4.2.3 UK Market Status and Outlook (2013-2023)
1.4.2.4 Russia Market Status and Outlook (2013-2023)
1.4.2.5 Italy Market Status and Outlook (2013-2023)
1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
1.4.3.1 China Market Status and Outlook (2013-2023)
1.4.3.2 Japan Market Status and Outlook (2013-2023)
1.4.3.3 Korea Market Status and Outlook (2013-2023)
1.4.3.4 India Market Status and Outlook (2013-2023)
1.4.3.5 Southeast Asia Market Status and Outlook (2013-2023)
1.4.4 South America, Middle East and Africa
1.4.4.1 Brazil Market Status and Outlook (2013-2023)
1.4.4.2 Egypt Market Status and Outlook (2013-2023)
1.4.4.3 Saudi Arabia Market Status and Outlook (2013-2023)
1.4.4.4 South Africa Market Status and Outlook (2013-2023)
1.4.4.5 Nigeria Market Status and Outlook (2013-2023)
1.5 Market Dynamics
1.5.1 Market Opportunities
1.5.2 Market Risk
1.5.3 Market Driving Force

2 Manufacturers Profiles
2.1 Teleperformance
2.1.1 Business Overview
2.1.2 Contact Center Type and Applications
2.1.2.1 Type 1
2.1.2.2 Type 2
2.1.3 Teleperformance Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.2 Convergys (Stream)
2.2.1 Business Overview
2.2.2 Contact Center Type and Applications
2.2.2.1 Type 1
2.2.2.2 Type 2
2.2.3 Convergys (Stream) Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.3 Sykes Enterprises Inc.
2.3.1 Business Overview
2.3.2 Contact Center Type and Applications
2.3.2.1 Type 1
2.3.2.2 Type 2
2.3.3 Sykes Enterprises Inc. Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.4 Transcom
2.4.1 Business Overview
2.4.2 Contact Center Type and Applications
2.4.2.1 Type 1
2.4.2.2 Type 2
2.4.3 Transcom Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.5 Atento
2.5.1 Business Overview
2.5.2 Contact Center Type and Applications
2.5.2.1 Type 1
2.5.2.2 Type 2
2.5.3 Atento Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.6 Arvato
2.6.1 Business Overview
2.6.2 Contact Center Type and Applications
2.6.2.1 Type 1
2.6.2.2 Type 2
2.6.3 Arvato Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.7 West Corporation
2.7.1 Business Overview
2.7.2 Contact Center Type and Applications
2.7.2.1 Type 1
2.7.2.2 Type 2
2.7.3 West Corporation Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.8 Acticall (Sitel)
2.8.1 Business Overview
2.8.2 Contact Center Type and Applications
2.8.2.1 Type 1
2.8.2.2 Type 2
2.8.3 Acticall (Sitel) Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.9 TeleTech Holdings Inc.
2.9.1 Business Overview
2.9.2 Contact Center Type and Applications
2.9.2.1 Type 1
2.9.2.2 Type 2
2.9.3 TeleTech Holdings Inc. Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.10 Comdata Group
2.10.1 Business Overview
2.10.2 Contact Center Type and Applications
2.10.2.1 Type 1
2.10.2.2 Type 2
2.10.3 Comdata Group Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.11 Serco
2.11.1 Business Overview
2.11.2 Contact Center Type and Applications
2.11.2.1 Type 1
2.11.2.2 Type 2
2.11.3 Serco Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.12 Concentrix
2.12.1 Business Overview
2.12.2 Contact Center Type and Applications
2.12.2.1 Type 1
2.12.2.2 Type 2
2.12.3 Concentrix Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)

3 Global Contact Center Sales, Revenue, Market Share and Competition by Manufacturer (2016-2017)
3.1 Global Contact Center Sales and Market Share by Manufacturer (2016-2017)
3.2 Global Contact Center Revenue and Market Share by Manufacturer (2016-2017)
3.3 Market Concentration Rate
3.3.1 Top 3 Contact Center Manufacturer Market Share
3.3.2 Top 6 Contact Center Manufacturer Market Share
3.4 Market Competition Trend

4 Global Contact Center Market Analysis by Regions
4.1 Global Contact Center Sales, Revenue and Market Share by Regions
4.1.1 Global Contact Center Sales and Market Share by Regions (2013-2018)
4.1.2 Global Contact Center Revenue and Market Share by Regions (2013-2018)
4.2 North America Contact Center Sales and Growth Rate (2013-2018)
4.3 Europe Contact Center Sales and Growth Rate (2013-2018)
4.4 Asia-Pacific Contact Center Sales and Growth Rate (2013-2018)
4.5 South America Contact Center Sales and Growth Rate (2013-2018)
4.6 Middle East and Africa Contact Center Sales and Growth Rate (2013-2018)

5 North America Contact Center by Countries
5.1 North America Contact Center Sales, Revenue and Market Share by Countries
5.1.1 North America Contact Center Sales and Market Share by Countries (2013-2018)
5.1.2 North America Contact Center Revenue and Market Share by Countries (2013-2018)
5.2 United States Contact Center Sales and Growth Rate (2013-2018)
5.3 Canada Contact Center Sales and Growth Rate (2013-2018)
5.4 Mexico Contact Center Sales and Growth Rate (2013-2018)

6 Europe Contact Center by Countries
6.1 Europe Contact Center Sales, Revenue and Market Share by Countries
6.1.1 Europe Contact Center Sales and Market Share by Countries (2013-2018)
6.1.2 Europe Contact Center Revenue and Market Share by Countries (2013-2018)
6.2 Germany Contact Center Sales and Growth Rate (2013-2018)
6.3 UK Contact Center Sales and Growth Rate (2013-2018)
6.4 France Contact Center Sales and Growth Rate (2013-2018)
6.5 Russia Contact Center Sales and Growth Rate (2013-2018)
6.6 Italy Contact Center Sales and Growth Rate (2013-2018)

7 Asia-Pacific Contact Center by Countries
7.1 Asia-Pacific Contact Center Sales, Revenue and Market Share by Countries
7.1.1 Asia-Pacific Contact Center Sales and Market Share by Countries (2013-2018)
7.1.2 Asia-Pacific Contact Center Revenue and Market Share by Countries (2013-2018)
7.2 China Contact Center Sales and Growth Rate (2013-2018)
7.3 Japan Contact Center Sales and Growth Rate (2013-2018)
7.4 Korea Contact Center Sales and Growth Rate (2013-2018)
7.5 India Contact Center Sales and Growth Rate (2013-2018)
7.6 Southeast Asia Contact Center Sales and Growth Rate (2013-2018)

8 South America Contact Center by Countries
8.1 South America Contact Center Sales, Revenue and Market Share by Countries
8.1.1 South America Contact Center Sales and Market Share by Countries (2013-2018)
8.1.2 South America Contact Center Revenue and Market Share by Countries (2013-2018)
8.2 Brazil Contact Center Sales and Growth Rate (2013-2018)
8.3 Argentina Contact Center Sales and Growth Rate (2013-2018)
8.4 Colombia Contact Center Sales and Growth Rate (2013-2018)

9 Middle East and Africa Contact Center by Countries
9.1 Middle East and Africa Contact Center Sales, Revenue and Market Share by Countries
9.1.1 Middle East and Africa Contact Center Sales and Market Share by Countries (2013-2018)
9.1.2 Middle East and Africa Contact Center Revenue and Market Share by Countries (2013-2018)
9.2 Saudi Arabia Contact Center Sales and Growth Rate (2013-2018)
9.3 UAE Contact Center Sales and Growth Rate (2013-2018)
9.4 Egypt Contact Center Sales and Growth Rate (2013-2018)
9.5 Nigeria Contact Center Sales and Growth Rate (2013-2018)
9.6 South Africa Contact Center Sales and Growth Rate (2013-2018)

10 Global Contact Center Market Segment by Type
10.1 Global Contact Center Sales, Revenue and Market Share by Type (2013-2018)
10.1.1 Global Contact Center Sales and Market Share by Type (2013-2018)
10.1.2 Global Contact Center Revenue and Market Share by Type (2013-2018)

11 Global Contact Center Market Segment by Application
11.1 Global Contact Center Sales Market Share by Application (2013-2018)
11.2 Telecommunication Sales Growth (2013-2018)
11.3 Banking, Financial Services and Insurance (BFSI) Sales Growth (2013-2018)
11.4 Government and Public Sector Sales Growth (2013-2018)
11.5 Healthcare and Life Sciences Sales Growth (2013-2018)
11.6 Retail and Consumer Goods Sales Growth (2013-2018)
11.7 Others Sales Growth (2013-2018)

12 Contact Center Market Forecast (2018-2023)
12.1 Global Contact Center Sales, Revenue and Growth Rate (2018-2023)
12.2 Contact Center Market Forecast by Regions (2018-2023)
12.2.1 North America Contact Center Market Forecast (2018-2023)
12.2.2 Europe Contact Center Market Forecast (2018-2023)
12.2.3 Asia-Pacific Contact Center Market Forecast (2018-2023)
12.2.4 South America Contact Center Market Forecast (2018-2023)
12.2.5 Middle East and Africa Contact Center Market Forecast (2018-2023)
12.3 Contact Center Market Forecast by Type (2018-2023)
12.3.1 Global Contact Center Sales Forecast by Type (2018-2023)
12.3.2 Global Contact Center Market Share Forecast by Type (2018-2023)
12.4 Contact Center Market Forecast by Application (2018-2023)
12.4.1 Global Contact Center Sales Forecast by Application (2018-2023)
12.4.2 Global Contact Center Market Share Forecast by Application (2018-2023)

13 Sales Channel, Distributors, Traders and Dealers
13.1 Sales Channel
13.1.1 Direct Marketing
13.1.2 Indirect Marketing
13.1.3 Marketing Channel Future Trend
13.2 Distributors, Traders and Dealers

14 Research Findings and Conclusion

15 Appendix
15.1 Methodology
15.2 Data Source


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